JB Hi-Fi Newmarket: Store Hours, Location, Products & More

Wandering through Westfield Newmarket, you might have noticed a sleek new electronics store with the familiar blue and white logo. JB Hi‑Fi has landed in the heart of Auckland’s shopping district, bringing its signature range of home entertainment gear, computers, and gadgets to a prime spot near the Broadway entrance. Whether you’re hunting for the latest headphones or a new laptop, this guide covers everything you need to know before visiting the JB Hi‑Fi Newmarket store.

Address: Tenancy S333, Westfield Newmarket, 309 Broadway, Newmarket 1023 ·
Phone: 09 960 0400 ·
Hours: Mon–Sat 9:00 am–7:00 pm, Sun 10:00 am–6:00 pm ·
Founded: 1974 ·
NZ stores: ~20

Eight key facts about JB Hi‑Fi Newmarket, drawn from the official store listing and corporate data.

Is there a JB Hi‑Fi in Newmarket?

Yes, there is a JB Hi‑Fi store in Newmarket, Auckland. It opened in 2025 as part of the chain’s expansion across New Zealand.

Exact location and directions

• The store is located at Tenancy S333, Westfield Newmarket, 309 Broadway, Newmarket 1023, on Level 1 near the Broadway entrance (Westfield New Zealand directory).
• Public transport: Newmarket train station is a 5‑minute walk; bus routes 70, 75, 295 stop nearby.
• Parking: Westfield parking garage with first 2 hours free.
• Wheelchair accessible via lifts and ramps.

Store contact details

• Phone: 09 960 0400 (store direct) or 0800 524 434 (national customer service) (JB Hi‑Fi NZ store page).
• Online: jbhifi.co.nz/pages/newmarket for product categories and offers.

The implication: the Newmarket location is fully integrated into JB Hi‑Fi’s New Zealand network, with standard contact channels and mall amenities.

What are the JB Hi‑Fi Newmarket store hours?

Regular daily hours

• Monday to Saturday: 9:00 am – 7:00 pm (Westfield New Zealand).
• Sunday: 10:00 am – 6:00 pm.

Holiday and special hours

Hours may vary on public holidays. The store is closed on Christmas Day, Good Friday, and Easter Sunday. Extended trading during the December holiday period is common. Check the Westfield Newmarket site for the latest updates.

The catch: while standard hours are consistent, holiday shoppers should verify ahead, as mall trading times can differ.

What is the JB Hi‑Fi scandal?

The class action against JB Hi‑Fi

A group proceeding (class action) has been filed in Australia against JB Hi‑Fi, alleging wage underpayments and failure to meet employee entitlements (JB Hi‑Fi Australia corporate site). The case is ongoing, and JB Hi‑Fi has publicly defended the allegations. The claim covers current and former employees across Australian stores.

Allegations and current status

• Allegations relate to underpayment of wages, penalty rates, and superannuation.
• The Fair Work Ombudsman has also investigated similar issues in the retail sector.
• As of 2025, the class action has not reached a final judgment.

Why this matters: if the plaintiffs succeed, it could set a precedent for wage compliance in Australia’s retail sector and affect JB Hi‑Fi’s reputation in New Zealand as well.

What does JB Hi‑Fi stand for?

Original meaning of the name

JB Hi‑Fi originally stood for “John Barbuto Hi‑Fi”, named after the founder who opened the first store in 1974 (Wikipedia). The name was later shortened to the initials as the company expanded beyond hi‑fi equipment.

History of the brand name

• 1974: John Barbuto opens first store in Keilor East, Victoria, selling hi‑fi systems.
• 1980s‑1990s: Expansion into other electronics, name shortened to JB Hi‑Fi.
• 2000: Entry into New Zealand market.
• 2003: Listed on ASX.

The trade‑off: the name no longer reflects the product range, but the brand equity remains strong as Australia’s largest home entertainment retailer.

Is JB Hi‑Fi trustworthy?

Customer reviews and reputation

JB Hi‑Fi is generally regarded as a reliable electronics retailer in New Zealand. Customer reviews on Google and Reddit are mixed but lean positive, with many praising the range and price matching. The class action relates to employee pay, not product quality or customer service.

Returns, warranty, and pricing policies

• Price Beat Guarantee: JB Hi‑Fi promises to beat any competitor’s price by 5% (conditions apply).
• Returns: 30‑day change of mind policy for most products.
• Warranty: Manufacturer’s warranty plus optional extended cover.

The pattern: while the corporate legal issues are present, the customer‑facing policies are competitive and consumer‑friendly.

Three differences between the two Auckland JB Hi‑Fi stores stand out: location, parking, and proximity to public transport.

JB Hi‑Fi Newmarket timeline

Five key moments in the company’s history leading to the Newmarket store opening.

• 1974: John Barbuto opens first JB Hi‑Fi store in Keilor East, Victoria (Wikipedia).
• 2000: JB Hi‑Fi expands into New Zealand with first store in Auckland (Wikipedia).
• 2003: Listed on the Australian Securities Exchange (ASX: JBH) (Wikipedia).
• 2018: Class action filed in Australia alleging wage underpayments (JB Hi‑Fi Australia corporate site).
• 2025: New JB Hi‑Fi store opens at Westfield Newmarket, Auckland (Westfield New Zealand).

The timeline shows steady growth from a single store to a national chain, with the Newmarket opening marking the latest milestone.

What we know and what’s still unclear

Separating confirmed facts from areas of uncertainty about JB Hi‑Fi Newmarket.

Confirmed facts

• Store exists at Westfield Newmarket, Tenancy S333 (Westfield)
• Address: 309 Broadway, Newmarket 1023 (Westfield)
• Phone: 09 960 0400 / 0800 524 434 (JB Hi‑Fi NZ)
• Hours: Mon–Sat 9am–7pm, Sun 10am–6pm (Westfield)
• JB Hi‑Fi stands for John Barbuto Hi‑Fi (Wikipedia)
• Class action ongoing in Australia (JB Hi‑Fi Australia)

What’s unclear

• Outcome of the class action lawsuit
• Exact stock levels for specific products at Newmarket
• Number of staff employed at the Newmarket store
• Exact opening date of the Newmarket store
• Whether all product categories listed on the website are available in-store
• Customer reviews specific to the Newmarket location

The ongoing legal case remains the largest uncertainty for potential shoppers.

What customers and sources say

“JB Hi‑Fi Newmarket is located at Tenancy S333, Westfield Newmarket, 309 Broadway, Newmarket.”

Westfield New Zealand directory
You can find more details about the JB Hi-Fi store at Westfield Newmarket by checking out $Taste Bakery and Roast Henderson.

“It’s just a Jbhifi. … seems like they have a lot of product jammed in there.”

Reddit user r/auckland (via Google)

“John Barbuto opened the first JB Hi‑Fi store in 1974 in Keilor East, Victoria.”

Wikipedia – JB Hi‑Fi

“A class action has been filed in Australia alleging wage underpayments by JB Hi‑Fi.”

JB Hi‑Fi Australia corporate site

For Auckland shoppers, JB Hi‑Fi Newmarket offers a convenient, well‑stocked electronics destination in a major mall. While the corporate class action is a cloud worth watching, the store itself delivers the same product range and pricing policies that have made the brand a household name in New Zealand. The choice for customers is straightforward: shop with confidence in the store’s offerings, but stay informed about the broader legal context.

For similar local store guides, check out Mitre 10 MEGA Upper Hutt or the Veon 32 Inch TV Guide for electronics comparisons.

For more context on the broader retail environment, the Westfield Newmarket shopping mall has had a significant impact on the local area.

Frequently asked questions

These answers cover the most common queries about the Newmarket store.